Futurestep Consultancy Ltd. :: Terms and Conditions

General termsÊand conditions applicable unless superceded by individually signed contracts between a client and Futurestep Consultancy Ltd (hereafter referred to as the "Contractor")

1. All contracts will state the purpose of any engagement
2. The work is to be performed by operatives supplied by the Contractor
3. The Contractor has the unfettered right to substitute any operative with another of similar or greater expertise.
4. The work undertaken must be completed by the deadlines given by the Client.
5. The Contractor is responsible for training its operatives, including the supply of all technical manuals, literature necessary for them to acquire the specific skills to be able to competently perform the various tasks required of them by the Client.
6. The Contractor will supply computer equipment and software to enable work to be carried out at locations other than those of the Client, so that the work can proceed whilst access to the Clients premises is not available.
7. The Contractor is not responsible for the supervision of the Client's employees.
8. There is no period of notice for the termination of the contract. The contract will terminate when the work is completed, or at the end of the fixed term of the contract, or a breach of the terms of the contract should occur.
9. Operatives of the Contractor must comply with the working conditions of the Client as regards security, health and safety etc.
10. There are no standard hours for the work during the contract.
11. There is no sick pay or holiday pay.
12. The Contractor may be required to keep the Client informed of progress of any piece of work.
13. The Contractor may accept variations in the specification of the work subject to any changes being re-quoted for and then accepted by the Client.
14. There is no restriction to prevent the Contractor undertaking other contracts during the period of this contract.
15. The Client has the option to extend the contract if both parties are in agreement.
16. There is no intention between either party to create or imply any mutuality of obligation between themselves either i the course of, or between, any performance of services under the scope of any specification or requirement.

All new goods will be covered with a one year return to base warranty, both warranties are valid from date of invoice. All goods, other than software, returned within the products warranty period from date of invoice, with original receipt, are eligible for repair or replacement. Futurestep Consultancy Ltd reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. All Futurestep Consultancy Ltd warranties and technical support will not cover any product, software or components that has not been directly purchased from Futurestep Consultancy Ltd. Any damage, fault or virus defecting the original Futurestep Consultancy Ltd product occurring due to user modification, including component and software implementation not supplied by Futurestep Consultancy Ltd will not be covered by any Futurestep Consultancy Ltd warranty and Futurestep Consultancy Ltd reserves the right to charge for any labour, parts and delivery charges incurred. Futurestep Consultancy Ltd telephone support will only cover goods supplied by Futurestep Consultancy Ltd and will not cover any enquiries relating to additional components or software purchased elsewhere.

Return Material Authorisation Procedure

Before returning any item you must call our Customer Service Department on 0709-220-8193 within the warranty period of the goods purchased, valid from the date of invoice, for a Return Material Authorization (RMA) number and form. RMAs are valid for five days from date of issuance. The completed RMA form must be included within the packaging and the RMA number must appear on your return packing label. Please do not write on the outside of the box. Returns will not be accepted without an RMA. Any faults or damage that is not documented on the Futurestep Consultancy Ltd RMA form that may have occurred due goods in transit will not be covered by the Futurestep Consultancy Ltd Warranty documented above.

Ordering Information & Methods of Payment

U.K. customers may pay for Cheque On Delivery (COD) with a personal or business cheque that has been cleared by the TRANSAX Cheque Guarantee System. All cheques must be faxed to Futurestep Consultancy Ltd with a copy of the purchase order or sales order confirmation prior to dispatch to ensure cheque clearance by the TRANSAX system. Cheques may be subject to a maximum (2%) Transax surcharge dependant on order value. Any cancelled or returned cheques issued to Futurestep Consultancy Ltd will be subject to a (10)% administration fee chargeable to the customer.

General Terms and Conditions

Prices, specifications and availability of products are subject to change without notice. Due to the volatile nature of the computer market, descriptions may not reflect current technical information. Any typographical, photographic, or specification error in product, pricing or offers is subject to correction. Futurestep Consultancy Ltd may change its pricing, product description or specification after any order confirmation but prior to dispatch of goods due to errors, changing market conditions, product discontinuation or typographical errors. Monitors and software are not included with computer systems unless specified. We reserve the right to limits sales, including the right to prohibit sales to re-sellers, business organisations or individuals. Published prices do not include VAT delivery charges and insurance. Proof of purchase and postage may be required for refunds. To comply with certain reseller agreements and government regulations, Futurestep Consultancy Ltd reserves the right to refuse to export products from the United Kingdom at any time. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Manufacturer's warranties for exported products may vary or be null and void. Futurestep Consultancy Ltd may sell or share its customer information, or any material, information, and ideas you provide. If you prefer that your name not be sold or shared, please call us, and we will exclude it.

Disclaimer of Warranty, Title to Goods, Trademarks

Futurestep Consultancy Ltd hereby expressly disclaims all warranties either expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the term of any manufacturer's warranty. The title to purchased goods is retained by Futurestep Consultancy Ltd until goods are paid for by the purchaser in full. Futurestep Consultancy Ltd reserves the right to repossess any goods that have not been paid for in full and invoice the customer for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies.

No Consequential Damages

In no event shall Futurestep Consultancy Ltd, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, "Futurestep Consultancy Ltd") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Futurestep Consultancy Ltd has been advised of the possibility of any such damages. Futurestep Consultancy Ltd may revise these terms and conditions at any time. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the U.K. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.